Priority Response for the 2026–27 heating season · coverage starts the moment you join
Lose heat this winter? We're at your door within 4 hours.
One payment of $199 covers your home for the whole season, about $1 a day. Same local, family-run crew that's served Middlesex County from Dracut since 2017.
Checking how many spots are left…
Why members don't wait
When the furnace quits in January, everyone calls at once. Members skip that line.
The average paid no-heat call we handled over the last two winters. Priority Response doesn't cover repairs, but it gets someone to you fast.
Of those no-heat calls came from homes that hadn't had a tune-up in the previous 18 months. Your membership includes a heating safety inspection.
The most you'll wait from your call to a technician at your door on a no-heat emergency.*
Figures from RPM's own service records, October to April of the last two heating seasons. *During extreme cold or a declared severe weather event, when call volume exceeds our capacity, members are served ahead of non-members in the order calls come in, rather than within a fixed window.
What $199 covers
A response-time promise, not a repair warranty. Here's exactly where the line is.
Included
- 4-hour response on no-heat emergency calls, all season
- One heating safety inspection
- A priority phone line that skips the regular queue
- One price for the season, however often you call
Not included
- Parts, refrigerant or labor for the repair itself
- Routine maintenance beyond the one inspection
- System replacement or installation
Already on an RPM service plan? Priority Response is separate, and new for this season only. Your plan covers your maintenance visits; Priority Response is about how fast we reach you if the heat goes out. You can have both.
Full Priority Response terms: service area, season dates and gifts. All sales are final.
What customers say when the heat is on the line
“We were down and out, no heat or hot water. Matt came in and assured us it was no problem… now we have everything we need and it looks and runs great.”
“Came in after hours to look at our problem… Heat Pump is working great. The problem was correctly diagnosed and fixed.”
“Matt came out within a day or so of my initial call… Matt and crew removed my old system and installed the new boiler and an indirect water heater in a day.”
Join Priority Response
$199 once for the 2026–27 heating season, about $1 a day. Questions first? Call 978-957-2728.
Rated 4.9 by 58 local homeowners on Google
Checking how many spots are left…
Card payment handled by Stripe. RPM never sees or stores your card number.
Matthew RancourtOwner and GM
George Rancourt Jr.Sales and marketing
A family business answers the phone
Matthew Rancourt started RPM Heating & Cooling in Dracut in 2017. It's licensed, insured and a Mass Save partner, now serving 21+ towns across Middlesex County. On-priority spots are limited, so when the calls pile up in January, every member really does come first.
Real jobs from RPM's own service calls, not stock photos.
The Christmas gift for people who have everything
Mom and Dad, a grandparent, the neighbor who's always there for you. They don't need another sweater. They'd never buy themselves someone who shows up fast when the furnace quits on a January night.
- Front of the line all winter. No waitlist: one direct call and a technician is at their door within 4 hours on a no-heat emergency*
- A Winter Pass with their name, your name and your message, ready to print the moment you pay
- Want one to wrap? Tick a box and we'll mail you a printed pass, free
- No need to know their address. They activate it with one call
Want a mailed pass by Christmas? Order by December 15. Printable passes are ready instantly.
