Priority Response terms

RPM Heating & Cooling LLC · Dracut, MA · 2026–27 heating season

What you're buying

A one-season Priority Response membership for one home, for a one-time payment of $199. It covers the address given at sign-up, or at activation for gifts. It is not insurance and not a repair warranty.

Season dates

Membership starts the moment your payment goes through and runs to April 30, 2027. It does not renew automatically and you will not be charged again.

Service area

Priority Response is available for homes in any ZIP code within 30 miles of our office at 19 Chuck Dr, Dracut, MA 01826. If your address is outside this area, we'll tell you and refund you in full.

The 4-hour response promise

• Applies to no-heat emergency calls placed to 978-957-2728 during the season.
• The 4 hours start when you reach us by phone and end when an RPM technician arrives at the covered home.
• Severe weather: during extreme cold or a declared severe weather event, when call volume exceeds our capacity, members are served ahead of non-members in the order calls are received rather than within a fixed window.

What's included

• The 4-hour response promise on no-heat calls, all season.
• One seasonal safety inspection of the covered home's heating system, booked at a mutually convenient time.
• Priority dispatch ahead of the standard scheduling queue.

What's not included

• Parts, refrigerant and labor for any repair. These are quoted and charged at RPM's standard rates, and we'll explain the cost before starting work.
• Routine or non-emergency maintenance beyond the one included inspection.
• System replacement or installation.

No refunds

All Priority Response sales are final. The $199 fee is non-refundable once paid, including if you don't make a priority call or book your inspection during the season. The one exception is a home outside our service area, as described above.

Gifts and gift cards

• You can buy a membership for someone else's home. You'll receive the receipt and a printable gift card showing a gift code. If you ask, we'll also mail you a printed card at no charge.
• Activation: the person receiving the gift calls 978-957-2728 with the gift code and gives the address to be covered. Coverage starts from that call. You can also activate it for them yourself at any time.
• Gift memberships must be activated by January 31, 2027. A gift that isn't activated by then expires and is not refundable.
• The gift code works once, for one home in our service area. It has no cash value and can't be exchanged for other services.
• Mailed cards ordered by December 15 are sent in time to arrive before Christmas. Printable cards are emailed.

Limited places

Memberships are capped at 250 homes for the season so we can keep the 4-hour promise. Once full, sign-up closes.

Payments and your details

Payments are processed by Stripe. RPM does not see or store card numbers. We use your details only to run your membership and contact you about it. Text updates are optional and you can reply STOP at any time.

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